Ground Handling Arrangements
Passenger Handling
• Check-In Services: Managing passenger check-in, issuing boarding passes, verifying travel documents, and checking baggage.
• Boarding and Disembarking: Coordinating the safe and efficient boarding and deboarding of passengers via jet bridges, stairs, or buses.
• Special Assistance: Providing support for passengers with disabilities, unaccompanied minors, or VIP passengers.
• Transfer Services: Managing passenger transfers for connecting flights, ensuring seamless transitions between flights.
Baggage Handling
• Baggage Loading and Unloading: Loading passengers’ luggage into the aircraft’s cargo hold and unloading it after arrival.
• Baggage Sorting and Transportation: Ensuring baggage is correctly sorted for the right flight or destination and transported between the terminal and aircraft.
• Baggage Reconciliation: Verifying that all checked luggage is accounted for before takeoff to prevent lost baggage incidents.
Aircraft Servicing
• Aircraft Cleaning: Cleaning the aircraft cabin between flights, including removing trash, restocking supplies, and preparing the aircraft for passengers.
• Water and Lavatory Services: Refilling potable water and emptying lavatory waste tanks before takeoff.
• Catering Services: Loading food and beverage supplies onto the aircraft based on flight duration and passenger needs, as well as unloading used catering equipment after landing.
• Galley Servicing: Ensuring galley areas are restocked with necessary items such as beverages, snacks, and meals.
Ramp Services
• Aircraft Marshalling: Guiding aircraft safely to and from the gate or parking stand with the help of marshallers and ground guidance systems.
• Pushback Operations: Using pushback tugs or tractors to move aircraft backward from the gate when they are ready to taxi for departure.
• Towing: Moving aircraft to remote stands or hangars for parking or maintenance purposes.
• Aircraft Ground Power Unit (GPU) Services: Providing electrical power to the aircraft on the ground to run systems when the engines are off.
• Air Conditioning and Pre-Conditioned Air (PCA) Units: Supplying conditioned air to cool or heat the aircraft cabin while on the ground.
• Ground Air Start Unit (ASU): Supplying pressurized air to help start the aircraft engines when needed.
Fueling Services
• Fuel Uplift Coordination: Ensuring that the appropriate amount and type of fuel are delivered to the aircraft in line with its flight plan and operational requirements.
• Fuel Safety Procedures: Monitoring the refueling process to comply with safety protocols, such as grounding the aircraft and ensuring no electrical equipment is operating during fueling.
• Fuel Management: Calculating the precise fuel needs, accounting for flight distance, payload, weather conditions, and alternate airports.
Cargo and Mail Handling
• Cargo Loading and Unloading: Handling cargo, mail, and special freight, including secure and hazardous materials, to and from the aircraft’s cargo hold.
• Pallet and Container Management: Ensuring that cargo pallets and unit load devices (ULDs) are properly secured and handled during loading and unloading.
• Cargo Documentation: Preparing and verifying cargo documentation to meet customs, safety, and airline requirements.
Aircraft Maintenance Support
• Routine Checks: Conducting pre-flight checks, post-flight inspections, and routine maintenance tasks to ensure the aircraft is airworthy.
• Technical Assistance: Providing technical support or repairs as needed for any mechanical or avionics issues that arise while the aircraft is on the ground.
• Turnaround Inspections: Performing visual and operational inspections of key systems during short turnarounds between flights to ensure the aircraft is safe for takeoff.
De-Icing and Anti-Icing Services
• De-Icing Operations: Removing snow, ice, or frost from the aircraft’s surfaces (wings, fuselage, and tail) before departure to ensure safe flight conditions.
• Anti-Icing Fluid Application: Applying anti-icing fluids to prevent ice from forming during flight or takeoff in cold weather conditions.
Security Services
• Aircraft Security: Conducting security checks on the aircraft before passengers board, including cabin and cargo hold inspections.
• Passenger Screening: Screening passengers, crew, and baggage to meet security regulations.
• Customs and Immigration Handling: Coordinating customs, immigration, and border control checks for international flights.
Flight Operations and Coordination
• Flight Planning: Assisting in the preparation and filing of flight plans, including route selection, weather forecasts, and fuel requirements.
• Crew Coordination: Ensuring the flight crew is briefed on any important operational details, including weather conditions, air traffic delays, or changes to the flight plan.
• Aircraft Slot Management: Coordinating with air traffic control to ensure the aircraft is ready for its designated takeoff or landing slot.
Ground-to-Air Communication
• Coordination with ATC: Managing communication between the flight crew and air traffic control during the aircraft’s time on the ground, including receiving instructions for pushback, taxi, and departure.
• Real-Time Updates: Providing real-time updates on flight status, delays, or changes to the ground handling team and flight crew to ensure smooth operations.
Ground Transportation
• Crew Transportation: Arranging transport for flight crew to and from the airport, hotel, or aircraft.
• Passenger Shuttle Services: Providing buses or shuttles to transport passengers between the terminal and remote stands, especially at larger airports.
• Cargo and Baggage Transportation: Moving baggage and cargo between the terminal, cargo areas, and aircraft efficiently.
Emergency Services
• Fire and Rescue Services: Ensuring that fire and rescue services are available on standby in case of emergency during ground operations.
• Medical Assistance: Providing immediate medical attention for any onboard medical emergencies or incidents involving passengers or crew on the ground.
Shalwin Aviation Services 